MTN restores service after reporting technical fault

Author: Chany Ninrew | Published: Sunday, January 15, 2023

MTN tower. (Photo: Courtesy).

Telecommunication company MTN says it has successfully restored service after reporting a technical setback on its internet data subscription system on January 14.

According to the company, the technical glitch, which was utilized by subscribers, has been brought under control.

It also apologized to users for the “inconvenience”.

“We are pleased to announce that Data Bundle services have been restored on MTN Network after a technical glitch resulted in the disruption of services. We thank you for your patience and sincerely apologize for the inconvenience.”

The South Sudan branch of the Johannesburg-based company said Saturday, that it had suffered a technical challenge on its internet data subscription.

“MTN is currently experiencing technical challenges affecting Data Bundle purchases on the network.Our engineers are working around the clock to restore the services,”MTN South Sudan posted in the afternoon.

The loophole resulted in a situation where MTN users subscribe to any amount of internet bundles without paying for it.

Users reportedly took advantage of the problem and expressed their happiness online, as others shared a code for the subscription.

It is unclear when exactly the technical issue started and how much money was lost to subscribers.

 

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